Privacy Policy

Overview

LuxeFormula Labs ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website luxeformulalabs.com and use our services.

Please read this Privacy Policy carefully. By accessing or using our website and services, you consent to the practices described in this policy. If you do not agree with our policies and practices, please do not use our website or services.

Information We Collect

We collect several types of information from and about users of our website and services:

Personal Information

We may collect personal information that can identify you, such as:

• Contact Information: Name, email address, phone number, company name
• Business Information: Business type, industry, project requirements
• Billing Information: Payment details, billing address (processed securely through our payment processors)
• Communications: Records of your communications with us, including emails and chat transcripts

Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and browsing activities:

• Technical Information: IP address, browser type, operating system, device information
• Usage Information: Pages visited, time spent on pages, clickstream data, referring website
• Location Information: General location based on IP address (country/region level)

How We Use Your Information

We use the information we collect for various business purposes, including:

• Service Provision: To provide and maintain our services, process transactions, and fulfill orders
• Customer Support: To respond to your inquiries, provide technical support, and address service issues
• Communication: To send administrative information, service updates, and marketing communications (where permitted)
• Business Operations: To improve our website, services, and customer experience
• Analytics: To analyze usage patterns, measure effectiveness of our marketing, and optimize our website
• Legal Compliance: To comply with legal obligations, enforce our terms, and protect our rights

Information Sharing & Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following circumstances:

Service Providers

We may share your information with trusted third-party service providers who assist us in operating our website, conducting our business, or servicing you, such as:

• Payment processors for secure transaction handling
• Email service providers for communication management
• Analytics providers to help us understand website usage
• Hosting providers for website infrastructure

These service providers are contractually obligated to protect your information and may only use it for the specific purposes we specify.

Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, subpoenas).

Business Transfers

In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you via email and/or prominent notice on our website of any change in ownership or uses of your personal information.

Cookies & Tracking Technologies

We use cookies and similar tracking technologies to collect and use information about you, including to serve interest-based advertising. For further information about the types of cookies we use, why we use them, and how you can control cookies, please see our Cookie Policy.

Types of Cookies We Use

• Essential Cookies: Necessary for the website to function properly
• Performance Cookies: Help us understand how visitors interact with our website
• Functionality Cookies: Enable enhanced functionality and personalization
• Targeting Cookies: Used to deliver relevant advertisements and track campaign performance

Managing Cookies

You can control and/or delete cookies as you wish. You can delete all cookies that are already on your computer and set most browsers to prevent them from being placed. However, if you do this, you may have to manually adjust some preferences every time you visit a site and some services and functionalities may not work.

Data Security

We implement appropriate technical and organizational security measures designed to protect your personal information against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access. Our security measures include:

• Encryption of sensitive data in transit and at rest
• Regular security assessments and vulnerability testing
• Access controls and authentication mechanisms
• Employee training on data protection and security practices
• Secure data backup and recovery procedures

While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

Your Rights & Choices

Depending on your location, you may have certain rights regarding your personal information:

Access and Correction

You have the right to access the personal information we hold about you and to request correction of any inaccurate or incomplete information.

Data Portability

You may request a copy of your personal information in a structured, commonly used, and machine-readable format.

Erasure

You may request deletion of your personal information, subject to certain legal exceptions.

Restriction and Objection

You may request restriction of processing or object to certain types of processing of your personal information.

Withdraw Consent

Where we rely on your consent for processing, you may withdraw that consent at any time.

Marketing Communications

You can opt-out of receiving marketing communications from us by following the unsubscribe instructions included in our emails or by contacting us directly.

International Data Transfers

LuxeFormula Labs is based in the United States. If you are located outside the United States, please be aware that information we collect, including personal information, will be transferred to, processed, and stored in the United States.

By using our website and services or providing us with any information, you consent to the transfer to, and processing and storage of, your information in the United States and other countries where our service providers operate, which may have different data protection laws than your country.

When we transfer personal information from the European Economic Area, United Kingdom, or Switzerland to the United States or other countries, we use appropriate safeguards as required by applicable law, such as standard contractual clauses approved by the European Commission.

Children's Privacy

Our website and services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will take steps to delete such information from our systems.

Policy Changes

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on this page with a new "Last Updated" date.

We encourage you to periodically review this Privacy Policy to stay informed about how we are protecting your information. Your continued use of our website and services after any changes to this Privacy Policy constitutes your acceptance of the updated policy.

Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us: