Understanding our policies for returns, refunds, and exchanges
At LuxeFormula Labs, we strive to deliver the highest quality custom nail lacquer products. Due to the customized nature of our formulations and manufacturing processes, we have specific policies regarding returns, refunds, and exchanges.
Important Note: All custom formulations are created specifically for your brand and cannot be resold to other clients. This policy reflects the bespoke nature of our services.
Due to the customized nature of our services, we generally do not accept returns on custom-formulated products once production has begun. However, we have processes in place to ensure your satisfaction:
Before full production begins, we provide samples for your approval. This is your opportunity to:
If you receive products with manufacturing defects or quality issues, please contact us within 14 days of receipt. We will work with you to resolve the issue, which may include:
For our standard product lines (non-custom), the following return policies apply:
The following items cannot be returned:
If your return is approved, we will process your refund within 10 business days. The refund will be issued to your original payment method. Please note that shipping costs are non-refundable.
To initiate a return or discuss a quality issue:
Contact Information: For return inquiries, please email returns@luxeformulalabs.com or call +1 (888) 555-1234. Our customer service team is available Monday-Friday, 9am-5pm EST.
We reserve the right to modify this return policy at any time. Changes will be effective immediately upon posting to our website. For custom manufacturing contracts, the policies in effect at the time of order will apply.
Last Updated: January 15, 2023